100% Guarantee policy
We guarantee that that new spectacles will
be manufactured exactly as specified. Prior to shipping, each pair of glasses
is inspected to ensure the accuracy of the prescription and proper alignment of
the frame. Furthermore, your glasses will be packaged in an attractive, durable
hard case for protection. We guarantee all our frames and lenses to be
delivered exactly as they were ordered and free of defects.
We want you to be 100% fully and
completely satisfied when you do business with us. Whether you are a first-time
customer, or a loyal long-time customer, we want you to order from us in
confidence. If for any reason you are unhappy with your purchase simply return
the item to us and we will process the return.
All of our products come with a 10 day no
quibble guarantee. If your glasses are not completely to your satisfaction
please return them within 10 days, together with the packaging, case, cloth etc
and we will refund your money.
The cost of delivery, packaging and/or
insurance is non-refundable.
Refunds
will only be issued against the same credit or debit card account as supplied
to pay for the goods.
Returns policy
Returns should be posted to :-
Optical reflections
Watson & Jenkins Opticians ltd
19
Middle Pavement
Chesterfield
Derbyshire
S40
1PA
When returning goods please enclose your
original invoice.
The cost of returning any items to us
shall be your responsibility.
The item is your responsibility until it
reaches us, and we reserve the right to reduce the amount of refund payable if
any damage or loss has occurred when received by us. For your own protection,
we recommend that you send the parcel using a delivery service that insures you
for the value of the goods.